Technology has helped grow many industries and has transformed the world. The hospitality industry and restaurants have benefitted a lot from technological advancements.
The technology has made it easier for restaurant owners to interact with their customers directly and reduced the hassle of visiting a restaurant.
The restaurants going digital
There have been various applications that have accelerated the growth of restaurants. They offer multiple services such as making a reservation, booking online, contactless payments and many other benefits.
It has made the business more accessible and profitable, along with enriching the customer experience. Many small restaurants have become famous among customers.
To live up to the customer’s expectations, these businesses borrow personal loans from the market and renovate their physical stores.
Ways technology has helped the restaurants
- Booking a table
In previous times, if you wanted to book a table in a restaurant, it was mandatory to be physically present at the restaurant. Sometimes, it may happen that you had to wait for long hours to book your seat.
It may have drained your energy before hogging on to your food at your favourite restaurant. Waiting in queues at your favourite restaurant may have given you a bad experience. Also, a lot of time goes into standing in the queue.
Technology has made huge advancements and made it simpler for you to visit your favourite restaurant. It offers an online booking process that helps you make a reservation and book a table online without being physically present there.
You can just open your favourite restaurant’s website and click on the reservation tab, or you can download their application on your Smartphone and make use of it.
The reservation service also offers 24 7 bookings, i.e. there are no specific timings to make a booking. You can make a booking at any time you want, including odd hours such as late nights or early mornings.
It depends on the suitability of the customer. This has also helped the restaurants track their reservations online and use the available data to grow.
- Easier food payments
Pre technology era only had cash payment options. Technology has introduced various other payment methods. There are multiple payment options such as credit card payments, online banking, payment applications etc.
It is not mandatory to carry cash in your pocket with these methods, and you can pay to your favourite restaurant in seconds.
This has benefitted the restaurants as it has increased their upselling since customers need not worry about the amount of cash they are carrying in their pockets.
According to research, with payment methods than cash, it is observed that the customers are more willing to pay than before. This is true in the case of pampering themselves and impulsive buying.
From the customer point of view, technology has been beneficial to the majority of restaurants. The technology has also helped the restaurants to maintain their stock and inventory.
The processes are getting digitalized and are simplifying things for the restaurants. Digital stock maintenance leaves no scope for error and tells accurately the stock required.
It has improved efficiency and accuracy in the functioning of the business.
Every sector has some good websites that are customer-friendly and simple. These websites are an excellent way to rate the restaurant and give your feedback.
You can review the restaurant on their website and rate them, which will help them increase the TRP’s of the restaurant.
Many small restaurants have gained the limelight because of the online rating system as they have gained a lot of appreciation with people’s feedback and positive reviews.
Internet is a great place to understand your customers and to know their opinions about your restaurant. You can offer various deals and contributes to your customers through the internet and attract many people.
Apart from online offers, many restaurants use a physical flyer distribution process for advertising their restaurant. Many restaurants have adopted a more innovative approach.
They offer their customers an online code on their flyer to increase their online footfall.
- Fast food
With the increasing applications and digitalization and making a reservation, customers can order food online.
Restaurants are using this technology at an increasing speed as it helps them connect with customers and increase their sales. This has expanded the takeaway concept and assisting the restaurants in getting famous among the customers.
Technology is offering many new avenues to the resultants that will facilitate their future growth. It is up to the business to use the technology efficiently for their benefit.
This technology is here to stay. Customers will keep on using this technology as they are getting their favourite food without stepping out. They also get many cash backs and offers online on every order they make. So it is beneficial for the restaurant as well as the customers.
It helps in getting instant customer feedback which is used by businesses to improve their business operations. With customer feedback, companies can work on their image and brand building.